Refund and Subscription Cancellation Policy

1. Scope

This policy applies to paid subscriptions to Argo Messenger and Argo Office purchased through Paddle on or after the effective date. Paddle is the Merchant of Record for those transactions, while Argo provides the service and customer support. This policy does not mean that all payments are currently processed through Paddle. It does not apply retroactively to existing purchases through Lemon Squeezy or other payment providers; the terms in effect at the time of those purchases remain unchanged.

2. Full refund within 14 days of payment

For both monthly and annual subscriptions, we provide a full refund of the relevant payment when you request it within 14 days of the initial payment or a renewal payment. This is a refund guarantee provided by Argo. If a free trial is offered, the 14-day period starts on the date of the actual paid charge, not on the date the trial begins.

3. Subscription cancellation and access

Subscriptions renew automatically at the billing interval disclosed at checkout. You can cancel before the next payment through the subscription management link in your Paddle receipt or through Paddle customer support. Ordinary cancellation stops the next renewal payment, and you retain paid access until the end of the period already paid for. When a full refund is processed, the corresponding paid subscription and access end.

4. Refunds after 14 days and exceptions

After 14 days, we do not ordinarily offer voluntary prorated refunds solely for non-use or ordinary subscription cancellation. This does not limit statutory rights to withdraw, terminate early or receive a refund; rights concerning duplicate or unauthorized charges, non-delivery of the service or material defects; or rights provided by Paddle policies. Applicable laws, including Korean rules on continuing transactions where applicable, will be followed.

5. Requesting and processing a refund

Please include the email address used for the purchase and your order number when contacting lean8kim@gmail.com or Paddle customer support at paddle.net. Do not send passwords or full card numbers. Refunds are normally processed through Paddle to the original payment method. Statutory processing deadlines take precedence. Where withdrawal under Korea’s Electronic Commerce Act applies, we follow the statutory three-business-day refund requirement measured from the starting point specified by law. Other approved refunds follow Paddle’s processing standards. The time it takes for a refund to appear on your card or bank statement may vary by financial institution.

lean8kim@gmail.com · Paddle customer support and refund requests

6. Consumer rights

This policy does not reduce rights guaranteed by mandatory law or Paddle’s Refund Policy. Where applicable law, this policy or Paddle’s policy provides more favorable protection to the buyer, that protection takes precedence.

Paddle Refund Policy